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Enquiries and Complaints
If you have an enquiry, please contact our Client Services Team on 1300 660 027 between 8:00am and 5:00pm weekdays. If your enquiry is not resolved, then you may register a formal complaint in writing by email or post, which will be directed to the Fund Secretary.
GPO Box 4974 Melbourne VIC 3001
If an issue has not been resolved to your satisfaction, or we have not resolved your complaint within 90 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001
Telephone: 1800 931 678